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I got 2 phones11/19/2022 ![]() ![]() ![]() Several of the experts interviewed by NPR agreed that the digital telecommunications industry was unprepared for this latest onslaught and has been forced to rethink their defensive strategy in a hurry. While providers' themselves are mostly keeping quiet about these attacks, issuing terse email updates and sometimes social media posts to inform their customers about repeated outages, the security experts working with them are noticing a collective shift in mindset. "In layman's terms, people are freaking out," says Fred Posner, a VoIP security specialist. Specialists on forums for network operators started posting about the attacks, discussing what to do. Prince and other security providers who focus on digital communications started noticing an uptick in attacks on VoIP services this fall. The digital telecommunications industry is scrambling to gird against attacks "The challenge is that when you put all of the phone system on the internet, it exposes it to all of the other things that can go wrong on the internet," says Matthew Prince, CEO and co-founder of Cloudflare, a company that provides protection against the kinds of attacks currently hitting internet phone providers. Call center companies handle over 1 million digital calls a day.īut if those companies that manage digital phone lines come under attack by a tsunami of fake callers, the behind-the-scenes mechanisms for beaming voices online begins to crumble fairly quickly. Large carriers and telecommunication companies often use VoIP to handle calls or connections between providers, while smaller carriers are routing tens of thousands of simultaneous calls over the internet. Small companies and people living overseas might have been using purely digital phone lines for years to reach customers, friends and family abroad. It's much cheaper and often more accessible and scalable, a staple of working from home during the coronavirus pandemic. It's probably a bigger part of our lives than many people realize. Like landline providers, companies that manage digital phone calls, also known as voice over internet protocol (VoIP) services, are required to transmit audio in real time, facilitating personal, business and even emergency calls. What those extortionists have discovered is that the number of phone calls that take place at least partially over the internet has quietly and dramatically increased over recent years - and there's a lot at stake when major providers go down. Criminal groups have been sending threatening messages in the past couple of months to companies that manage broadband phone services all over the world, promising they'll flood the digital phone lines with traffic and take them offline unless victims pay a ransom. ![]()
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